We offer:

Residential cleaning 

• House cleaning 
• Airbnb/ Vrbo
• Move in -Move out

Commercial 

• Office Buildings 
• Hospitality
• Fitness Centers
• Dealerships
• Event venue
• Educational facilities
• Retails 
• Post Construction 
• other

• We are in charge of providing our work team with all products and work materials. For Novus Bubble each client is important and so is their needs, therefore we give them the option of using their own cleaning products. 
• We do not provide toilet brushes. Make sure you have one; Otherwise, we may charge you $20 for a new one; After you use it, you can keep it

We have 4 payment options: Venmo, Zelle, Paypall and Cash

Please contact us at least 24 hours in advance to cancel any services to avoid cancellation charges.

Know our service cancellation policy:
• Cancellation must be made by email/portal/or phone.
• Rescheduling/cancellation must be made within 72 hours prior to the appointment.
• Cancellation and rescheduling within 72 hours will be charged a fee of $120.00.
• Booking an appointment with less than 72 hours and canceling it with less than 72 hours will incur a fee of $120.00.
• If you cancel or reschedule your appointment more than 72 hours before the appointment, you will be charged the full cleaning price you selected.
• If you cancel the appointment on the same day, you will be charged the full cleaning price.

You may contact our team in three ways:

1. Write to our Chat support, our team is available between 8 a.m. and 4 p.m Monday to Friday. 
2. Send your question to our official email address: info@novusbubble.com
   
   
3. Call us: +1 203-705-9172 /+1 631-6153560 / +1 (475) 655-5471. Our team will be responding between 8 a.m. and 4 p.m. Monday to Saturday.

• Office Hours

Our customer support accepts phone calls, voicemail and email.

Monday Friday: 8am-4pm

• Work hours

Monday-Sunday: 8am-5pm

We are a professional cleaning team but accidents can happen. Therefore, if there is any damage, it must be reported via portal / email or by telephone to our company within 24 hours after having carried out our work in your residential or commercial space.  Likewise, our team is responsible for reporting any damage to your property during work hours. 

At Novus Bubble, we do not work on national holidays. Please see the list of holidays below:

• New Years Day 1/01
• Memorial Day – the last Monday in May.
• Independence Day 7/04
• Labor Day – the first Monday in September
• Thanksgiving Day – fourth Thursday in November
• Day after Thanksgiving
• Christmas Day 12/25

Learn more in our Terms and Conditions Policy.